Our Process
Working with a hardscape contractor in Ann Arbor should feel straightforward, not stressful. Here's exactly what to expect when you work with Signature Hardscapes — from the first conversation to the final walkthrough.
Initial Contact & Evaluation
1
Every project begins with a conversation. When you reach out by phone, email, or through our online form, we will call you within one business day. During that call, we’ll discuss your goals, timeline, and vision for the space, and answer any initial questions you may have. We also use this time to determine whether your project is the right fit for our company and expertise. If it’s a good mutual fit, we’ll schedule an in-person consultation.
In-Person Consultation
2
The in-person consultation typically lasts about one hour and takes place at your home. We begin by walking the area where the hardscape will be installed and talking through how you plan to use the space. We’ll discuss layout ideas, material options, and your style preferences so the project fits your needs and your property.
We then take measurements and calculate a rough project cost on-site. Before we leave, you’ll have a clear sense of the approximate investment and what the finished space could look like.
If you’d like to move forward, the next step is the design phase. A design fee — typically around 1% of the estimated project cost — is collected to begin creating a detailed layout, material plan, and formal proposal.
Design Phase
3
The design and proposal phase typically takes about 1–2 weeks. Once the design fee is paid, we create a detailed 3D design along with a formal project proposal outlining materials, scope of work, and pricing.
After reviewing the design and proposal, you’ll have the opportunity to request revisions. We include up to three major design revisions at no additional cost to make sure the layout, materials, and details feel right for your space.
Contract & Deposit
4
Ready to move forward? We'll finalize the contract and collect a deposit of approximately 10% of the project cost. Once that's in, your project is locked into our schedule.
Construction
5
A payment of 40% is due on or before the first day of construction, bringing your total to 50%. From there, we handle everything and keep you informed at every stage. You don't need to manage the details — that's our job.
Project Completion & Final Payment
6
When the work is done, our project manager will walk the site with you to make sure everything meets your expectations. The remaining balance is due at that time. If anything comes up after completion, reach out and we'll respond within one business day.
“Steve was great—he got back to me immediately and was able to fit our project into his busy schedule. He made great recommendations for our budget and our style to make all the choices for picking out the patio very easy. Our finished patio looks amazing and we’re not sure how we lived without it.”
4.9 stars in Google Reviews
— Anastasia W.“Very professional and personable throughout the entire process. We’re so happy with the outcome, feel like they gave us great value on the final project and highly recommend them!”
— Brad M.“I would recommend this contractor any day! The owner Steve was extremely responsive to every question I had about the process and allowed me to be a part of the design.”
— Karey U.
Let's talk about your space.
A straightforward conversation with an experienced Ann Arbor hardscape contractor.